Whether you need help finding your perfect fit, have a question about an order, or simply want to say hello — our team is always delighted to hear from you.
Chat with one of our styling specialists in real time. Get instant help with sizing, product recommendations, and more.
Send us a detailed message and our team will respond with a personalised reply within 24 hours.
Schedule a private one-to-one fit consultation with a certified LUMIÈRE specialist — in-store or via video call.
Our team of dedicated specialists are passionate about helping every client find exactly what they're looking for. No question is too small — from returns to bridal consultations, we're here.
hello@gardenpathliving.com
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14 Mayfair Gardens, London W1J 5AA
By appointment only
Monday – Sunday: 8am – 10pm GMT
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Tuesday – Saturday: 10am – 6pm GMT
In-store & video call available
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Visit our comprehensive Size Guide for step-by-step measuring instructions and size charts. If you're still unsure, our fit specialists are available via live chat or you can book a complimentary consultation.
We offer 60-day hassle-free returns on all unworn, unwashed items with tags attached. For hygiene reasons, underwear can only be returned if the hygiene strip is intact. Simply contact us and we'll send you a free return label within 24 hours.
UK standard delivery takes 2–3 business days (free over £75). Express delivery (next day) is available for £8.95. International shipping to Europe takes 3–5 days, and worldwide delivery takes 5–10 days. All orders are shipped in discreet, eco-friendly packaging.
Orders can be modified or cancelled within 2 hours of placing them, before they enter our fulfilment process. Please contact our team via live chat immediately for the fastest response. Once dispatched, our normal returns policy applies.
Yes! Complimentary gift wrapping is available on all orders. Your items will arrive in our signature ivory and blush tissue, placed in a LUMIÈRE box and tied with a satin ribbon. You can also add a personalised handwritten note at checkout.
We recommend hand washing all delicate pieces in cool water with a gentle lingerie wash. For items with care labels indicating machine wash, use a lingerie bag on a delicate cycle at 30°C. Avoid tumble drying and wring out gently, then reshape and lay flat to dry.